How we helped the UK’s leading utilities provider transform at scale
Delivering real-time automation at scale for Lanes Group
Lanes Group, the UK’s leading utilities and infrastructure services provider, secured its largest ever water and waste contract at a point where speed, reliability and scale were critical. However, fragmented systems and manual processes made it difficult to mobilise quickly and support time-critical field operations.
Core work management systems were disconnected, engineers relied on phone calls and emails for updates, and customer onboarding could take up to twelve months. These limitations slowed response times, increased operational risk and put pressure on teams working in high-stakes environments.
Pace Integration partnered with Lanes to deliver a cloud-native, reusable integration layer through Pace-IMS. The solution connected work management systems end to end, automated job creation and prioritisation, and enabled real-time communication between systems, engineers and customers. Continuous delivery pipelines ensured fast, stable and secure releases.
The impact was immediate and measurable:
Faster Customer Onboarding
Reduced from 12 months to 3 months, enabling rapid contract mobilisation
Job Creation Efficiency
With jobs flowing end-to-end in under 1 minute, down from hours
Faster Status Updates
Reaching engineers within 30 seconds and replacing manual phone calls
Automated Jobs Each Week
Significantly reducing operational workload and lowering risk
The shift was immediate. It is safer, faster and far more efficient for everyone involved. This project has laid the foundation for the future and allows us to scale with confidence.
– Mo Dawood, IT Director, Lanes Group
Beyond speed and efficiency, the programme delivered something more strategic: a reusable digital foundation. The integration architecture now acts as a blueprint for future contracts, allowing new systems, partners and services to be onboarded quickly and confidently. Real-time dashboards give teams a clear, trusted view of operations, improving decision-making under pressure.
What was once a fragmented, manual environment is now a connected, real-time operation built for scale. Lanes Group has moved from working around system limitations to operating with confidence, speed and control, ready to support continued growth and deliver safer, more reliable services where it matters most.
This wasn’t just an integration project, it was a transformation. Explore how Pace Integration helped Lanes Group deliver faster onboarding, real-time operations, and a future-ready architecture. Download the full Pace Integration × Lanes Group case study.
Download the Case Study
This wasn’t just an integration project, it was a transformation. Explore how Pace Integration helped Lanes Group deliver faster onboarding, real-time operations, and a future-ready architecture.
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